National lines
| Line | Number | Use it for |
|---|---|---|
| National Intreo Contact Centre | 0818 405060 | Jobseeker's payments, income support, general Intreo queries, PSC appointment requests if you have no email |
| Community Welfare Service | 0818 607080 | Additional Needs Payment, Supplementary Welfare Allowance, urgent needs |
| Public Services Card helpdesk | 0818 837000 | Lost, stolen or damaged PSC |
Useful email addresses
| Jobseeker's paper forms (UP1) | [email protected] |
|---|---|
| Complaints and customer service | [email protected] |
| PPS third-party applications | [email protected] |
| Your local office and CWS team | Listed on each office page |
Calling your local office
Most Intreo Centres route calls through 0818 405060, while Branch Offices often have a local landline. For a quick written answer, email the office: the address is on every office page, together with the Community Welfare email for that area.
Frequently asked questions
What is the Intreo phone number?
The National Intreo Contact Centre is 0818 405060. It handles jobseeker and income support queries and most calls to Intreo Centres.
Why does my local Intreo office show 0818 405060?
68 of the 124 offices list the national number as their phone. Branch Offices usually have their own local number, shown on each office page.
How do I contact the Community Welfare Service?
Call 0818 607080 or email the CWS team for your area, listed on your local office page.
Who do I call about a lost Public Services Card?
The Public Services Card helpdesk on 0818 837000.
Sources: gov.ie: Jobseeker's Allowance (support line) · gov.ie: SAFE registration and the PSC. Intreo Offices is independent and not affiliated with the Department of Social Protection. Rates and rules change: confirm on gov.ie or MyWelfare.ie before you act.