Lost, stolen or damaged card
Public Services Card helpdesk
0818 837000
The Department asks you to contact the helpdesk immediately. Your PPS number does not change; only the card is replaced.
Renewing an expired or expiring card
The expiry date is printed on the front of the card. To renew online you need a verified MyGovID account:
- Go to MyWelfare.ie and find the Public Services Card renewal service.
- Sign in with your verified MyGovID.
- Review and confirm your personal details and address.
- Upload a recent digital photo that meets the requirements.
Once the renewal with the new photo is approved, you can keep using online services that rely on your PSC. If you cannot renew online, go to a PSC centre, where the photo is taken for you.
Changing your name on the card
You must attend a PSC centre in person, because a new signature is recorded. Bring your current PSC and evidence of your new name:
| Reason | Evidence |
|---|---|
| Marriage or civil partnership | Photo ID in your pre-marriage name (PSC, passport or driving licence) and your marriage or civil partnership certificate |
| Going back to your pre-marriage name | Just your current PSC. No evidence of use is needed. |
| Deed poll | A certified copy of your signed deed poll registered with the Irish High Court |
| Use and repute | At least 2 documents going back at least 2 years: letters from a government department, educational certificate, bank statement or card, utility bill, or student or employee ID |
Frequently asked questions
What is the number for a lost Public Services Card?
Call the Public Services Card helpdesk on 0818 837000 as soon as you notice it is lost, stolen or damaged.
How do I renew my Public Services Card?
If you have a verified MyGovID account you can renew online on MyWelfare.ie by reviewing your details and uploading a recent digital photo. Otherwise, attend a PSC centre.
My PSC photo is over 10 years old. Does that matter?
Yes. The NDLS warns that with a PSC photo older than 10 years you cannot use some online services until the card is renewed with a new photo.
How do I change my name on my Public Services Card?
You must attend a PSC centre in person, because a new signature is needed. Bring your PSC and evidence of the new name.
Does a new PSC change my PPS number?
No. Your PPS number stays the same; only the card is replaced.
Related guides
Get a Public Services Card
First-time SAFE registration.
PSC centres
Walk-in or appointment, office by office.
Sources: gov.ie: SAFE registration and the PSC · NDLS: updating your photograph. Intreo Offices is independent and not affiliated with the Department of Social Protection. Rates and rules change: confirm on gov.ie or MyWelfare.ie before you act.